SUGO’s Terms and Conditions set the rules for account eligibility, content, paid services, virtual items, enforcement, and disputes. The points most users should know are that SUGO is for adults aged 18 or above—or the age of majority under local law—accounts are personal and non-transferable, prohibited content can lead to removal or account action, and completed payments for membership or virtual props are described as non-refundable in the published terms.
Last updated: October 1, 2026.
This guide explains the main clauses in plain English. The current official SUGO Terms and Conditions, in-app notices, the SUGO Privacy Policy, payment-provider rules, and applicable local law control your actual use. The public terms page lists December 30, 2024 as its revision date, so check the date and in-app version whenever you make an important account or payment decision.
SUGO terms at a glance
| Topic | What the published terms say | What you should do |
|---|---|---|
| Age | Users must be 18 or older, or meet the age of majority required by local law. | Do not create or operate an account for a minor. |
| Account ownership | Your account is for your own use and may not be lent, rented, transferred, or sold. | Keep your password and verification codes private. |
| Content and conduct | Harassment, illegal activity, sexual or exploitative content, spam, rights violations, and other listed conduct are prohibited. | Review room topics and posts before publishing; report serious violations. |
| Paid services | Memberships and virtual props are paid services; completed transactions are described as final. | Verify the account, amount, currency, item, and billing period before paying. |
| Virtual items | Virtual props cannot be traded, exchanged for legal currency, used as an investment, or transferred. | Avoid unofficial coin sales, cash-out claims, and account trading. |
| Enforcement | SUGO may remove content, restrict or block accounts, terminate services, and refer suspected crimes to authorities. | Keep receipts and support records if you need to appeal an error. |
| Disputes | The published terms provide for English-language arbitration at the Hong Kong International Arbitration Centre. | Read the current clause and obtain local advice if a serious dispute arises. |
Who can use SUGO?
The terms state that SUGO provides services to adults aged 18 or above, or users who have reached the age of majority required by their local law. SUGO says it does not provide account registration to minors and may suspend or ban an account when a minor is discovered.
Users must also comply with local laws, regulations, ethics, and customs. Availability in an app store does not remove that responsibility. If you are unsure whether a feature, transaction, or room activity is permitted where you live, check the law that applies to you before participating.
What are you responsible for on your account?
A SUGO account is personal. The terms prohibit giving, lending, renting, transferring, or selling it to someone else. You are expected to protect the password and are legally responsible for activity performed under the account, including posts and payments.
If you notice unauthorized access, change your password and contact support immediately. Do not send a password, one-time code, or payment credential to a host, agency, coin seller, or anyone claiming to be support. For new accounts, follow the official registration and verification steps.
What content and behavior can lead to enforcement?
The official terms contain a detailed prohibited-content list. It includes harassment, threats, hate, illegal activity, defamatory material, spam, malicious software, infringement of another person’s intellectual property or privacy, sexual harassment, certain violent or dangerous content, gambling-related content, and content or conduct that exploits or endangers minors. It also prohibits malicious account registration, attempts to bypass access controls, network attacks, stalking, and other unauthorized conduct.
SUGO may delete content or links, restrict or block an account, terminate some or all services, pursue legal liability, or refer suspected criminal conduct to authorities. A VIP badge, host role, large coin balance, or verified profile does not exempt an account from these rules.
The terms also warn that SUGO cannot guarantee the accuracy or authenticity of content posted by users. Protect sensitive information such as your phone number, home address, financial details, and identity documents. Verification can reduce some impersonation risk, but it does not guarantee another user’s intentions. See how real-person authentication fits into safer use.
What do the terms say about coins, memberships, and refunds?
Section 6 covers paid services. It says users must be legally able to spend money and must use a third-party payment tool accepted by SUGO. The payment provider may apply its own service rules, payment methods, currencies, verification, and dispute procedures.
Section 6.4 states that once a transaction for a paid service—such as membership or virtual props—is completed, the payment cannot be revoked, refunded, or reversed. Section 6.5 states that virtual props, including examples such as diamonds or points, cannot be traded, exchanged for legal currency, used for investment, or transferred.
In practical terms:
- Check your SUGO ID, item, quantity, region, currency, and total before confirming a payment.
- Do not buy coins or memberships on the assumption that unused value can later be converted back to cash.
- Do not participate in unofficial resale, transfer, investment, or cash-out arrangements.
- Save the order receipt, transaction ID, date, amount, and screenshots of the offer.
- For a duplicate charge, unauthorized transaction, wrong account, or missing delivery, contact the payment provider and SUGO support promptly.
Consumer rights and app-store processes can vary by country and payment channel. The terms’ general rule does not prevent you from reporting a billing error or using a right that local law gives you. Read the SUGO coin recharge guide before purchasing.
What does the Privacy Policy add?
The Terms and Conditions incorporate the Privacy Policy as part of the overall agreement. The published policy says SUGO may collect information you provide, user-generated content, transaction history, device and network information, activity data, and approximate location. Camera, microphone, and precise GPS access depend on relevant permissions or consent.
The policy also describes rights that may be available under applicable law, including access, correction, deletion, restriction, withdrawal of consent, portability, and review of automated decisions. Requests can be sent to contact@sugochat.com. Some data may be retained or a request may be limited where law permits.
Publishing something in a room or profile can make it visible to other users, and copies may appear elsewhere. Share only what you are comfortable making public. Before completing real-person certification, read the current privacy notice and the on-screen consent details.
Can SUGO change the terms or features?
Yes. The terms say SUGO may update the agreement and may notify users through methods such as in-app messages. Continuing to use the service after an update may be treated as acceptance. SUGO may also modify, upgrade, suspend, replace, or terminate features for product, security, operational, or compliance reasons.
Review notices after an app update, especially if you buy coins, use VIP, host rooms, or participate in a creator program. Screenshots of an old offer or an unofficial guide may no longer describe the current service.
What happens if you delete your account?
The terms describe an in-app cancellation path under My > Settings > Account and Security > Cancel Account, while the Privacy Policy describes Me > Settings > Account and Safety > Delete account. Labels can vary by app version. Both documents warn that cancellation removes account access and can make associated content or information unrecoverable.
Before requesting deletion, resolve open payment or support cases and save any records you are entitled to keep. Read the deletion screen carefully, including any waiting period and the consequences for benefits, content, transaction history, friends, and chats.
How to protect yourself if something goes wrong
- Capture evidence. Save the receipt, transaction ID, SUGO ID, timestamps, screenshots, and a short screen recording if a feature is failing.
- Use the correct support route. Open Me > Settings > Online Customer Service or email contact@sugochat.com.
- Describe the requested resolution. State whether you need missing items credited, an unauthorized payment investigated, an account reviewed, or content removed.
- Contact the payment provider when relevant. Apple, Google Play, a card issuer, or another accepted processor may need to investigate its part of the transaction.
- Keep the ticket number. Add new evidence to the same case where possible instead of opening many duplicate requests.
The SUGO technical support guide provides a ready-to-use issue checklist.
Frequently asked questions
Are SUGO Coins the same as money?
No. They are virtual items used within supported SUGO services. The published terms say virtual props cannot be traded, exchanged for legal currency, used for investment, or transferred.
Can I get a refund for coins, gifts, or VIP?
The published terms say completed paid-service transactions cannot be revoked, refunded, or reversed. Report duplicate charges, unauthorized transactions, missing delivery, or other billing errors promptly, and check the rules of your payment provider and any rights under local law.
Can I sell my SUGO account?
No. The terms say an account is for the registrant’s own use and prohibit giving, lending, renting, transferring, or selling it.
Can SUGO ban an account without advance notice?
The terms reserve the right to take emergency measures, including restrictions, freezes, or bans, when SUGO believes an account violates the agreement, local law, or presents dangerous behavior. If you believe an action is mistaken, preserve evidence and request a review through official support.
Which language version controls?
The published terms say the agreement is written in English and that the English version prevails if a translation conflicts with it.
Where are disputes handled?
The current public terms provide for final arbitration at the Hong Kong International Arbitration Centre under its rules, with proceedings in English. Local mandatory rights may affect a specific situation, so obtain qualified advice for a serious dispute.
What should you remember?
Use SUGO only if you meet the age requirement, keep your account private, follow the content and conduct rules, and treat coins and memberships as limited in-app paid services. Verify every purchase before payment, avoid unofficial transfers or sellers, save receipts, and read the current in-app terms whenever a feature or policy changes.